National Relay Service for the hearing impaired Language translation services


The City of Gold Coast website has been designed with a wide variety of technologies and browsers in mind - including assistive technologies.


Translation Services

Language assistance

If you need an interpreter please call the Translating and Interpreting Service (TIS National) on 131 450 to speak to a City officer. To use this service you will need to tell them your preferred language. This is a free service for City-related business.

Please also refer to our resources in other languages for information in your language.



Help for the hearing impaired

National Relay Service

People who are deaf or have a hearing or speech impairment can call the City through the National Relay Service (NRS). Give the City of Gold Coast number, 1300 465 326, you want to call.


Accessibility standards

Under the Disability Discrimination Act 1992, we must ensure that the information and services provided on our website are available to people with a disability. We are also committed to providing access to people with technical limitations such as low Internet connection speeds and older browsers.

To do this, our website utilises Cascading Style Sheets (CSS) for page layout and formatting, and we continue to improve our compliance with the World Wide Web Consortium (W3C) web accessibility standards. All content images on the site include descriptive alt attributes and all forms follow a logical tab sequence.

You can also use browser zoom and change the size of fonts on all our web pages to improve visibility of content.

If you encounter difficulties accessing our web content, please email us at


Extensive research and community consultation has been conducted to ensure our current website design is easy to use. The development of the site focused on user-centred design principles to ensure a consistent user experience.

Screen readers

Our website has been developed to also offer a menu for screen readers which enables users to skip to key content on the site, including navigation elements, City of Gold Coast services menu and footer links.

Access keys

Access keys are keyboard shortcuts which deliver quick access to links on the site without using your mouse.

The following keyboard shortcuts are available from every page on this website. However, while access keys can be useful features of websites, most web browsers lack a standard way of presenting the letter assignments. The access keys below will work with Chrome - other browsers may provide similar functionality.

The special key mentioned is usually the 'Alt" key or the 'Ctrl' key - this depends on which computer browser you use as well as your computer's operating system.

Alt + M » Main menu (top of page)

Alt + N » Sub navigation (right side of page)

Alt + C » Main content area

Site requirements

While the website has been designed to provide access to a variety of technologies and browsers, some visitors may encounter visual differences or technical issues depending on the operating system and browser used. As a result, we recommend visitors ensure they are using a standards-compliant browser. Where possible, we prefer to provide information and services in HTML format to ensure maximum accessibility. However, information is more accessible when provided in Adobe Portable Document (PDF) format.

Adobe PDF

To view or print PDF documents you will need the software Adobe Acrobat Reader, which can be downloaded free of charge from

There is a known issue when using old versions of Adobe Acrobat reader - if you see a blank screen when you click on the link text of a PDF document, one of the following options can resolve the problem:

  • download the latest version of Adobe Acrobat Reader free of charge from
  • save the PDF document by right clicking your mouse on the link text, select 'Save target as' and save the PDF document to your preferred location; once saved to your preferred location you can view or print the PDF document

Converting PDF documents to a more accessible format

To convert PDF documents to HTML or plain text formats use the online conversion tools provided by Adobe at


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